Refund Policy

One-Time Packs

Starter, Plus and Pro are one-time payments. There is nothing to cancel.

Unused Packs: 7-Day Refund

If you have not used any credit from a pack, you can get a full refund within 7 days of purchase. Once a credit from the pack has been used, the pack cannot be refunded.

Monthly Plan

You can cancel the Monthly plan anytime from your account. It stops at the end of the month you paid for, and you keep that month's credits until then. A month in which no credit was used can be refunded within 7 days of the charge.

If a Design Fails

If our system fails to make a design, it tries again automatically. If it still fails and no design was made, the credit goes back to your account. If a paid generation is not delivered, we deliver it within 24 hours or refund that charge in full.

If You Don't Like the Result

AI results vary, and every artist adapts a design to your body. We can't refund or redo a generation because you don't like how it looks or because you changed your mind. Look through the example designs before you buy, and start with the smallest pack if you are unsure.

Photos That Can't Be Used

If a photo can't be accepted, no credit is used, and you can try a different one. Photos that break our Terms are not eligible for a refund.

How to Ask

Email hello@drawtat.com with your account email and the date of the charge.

Nothing in this policy limits any mandatory consumer right in your country or region.